We take seriously the privacy of those that visit our website. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded. By accessing this website, you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.
What information is collected, and why?
When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user’s browser type. We also collect specific information regarding the user’s session on our website. This includes items such as the date and time of the visit and the pages viewed.
By understanding how a viewer came to visit our website and what they did there, we can improve the overall user experience of our visitors. By collecting data, we can conduct research and identify ways that we can improve. We may use it to make changes to our website to make it more user-friendly or to improve the content on our site. In the future, this information may be used to improve your experience specifically or to make recommendations about how we can assist you.
What Personal Information We Collect and Why?
At 1-800-Ask-Joey, we are committed to the privacy and confidentiality of our patients’ information. In accordance with the Health Insurance Portability and Accountability Act (HIPAA), we take extensive measures to ensure the protection of your health information.
Personal and Health-Related Information: We collect personal information including, but not limited to, your name, contact details, and date of birth, as well as health-related information that pertains to the services we provide. This includes details of your medical history, treatment plans, and the date of your accident or injury.
Purpose of Collection: The collection of this information is essential for several reasons, such as ensuring that we can provide the most appropriate care tailored to your specific needs, for billing purposes, and to analyze the information to continually improve the quality and effective of the care we provide.
HIPAA Compliance: As a healthcare provider, we adhere to the HIPAA Privacy Rule, which establishes national standards for the protection of individuals’ medical records and other personal health information. We implement appropriate administrative, physical, and technical safeguards to ensure the confidentiality, integrity, and security of protected health information (PHI).
Use and Disclosure of Information: We will use and disclose your health information only as necessary for the purposes of providing healthcare services, processing payments, healthcare operations, and as required by law. We will obtain your written consent for uses and disclosures not covered by this notice or permitted by applicable law.
Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, postal address, and telephone number.
We request this information as is necessary and/or when a user requests one of the following:
- To receive specific information from us; or
- To correspond with us via our on-line contact form.
We do not collect any personally identifiable financial or health-related information. We do not intentionally collect information from children under the age of 13. You can learn more about children’s privacy and the Children’s Online Privacy Protection Act (COPPA) at the Federal Trade Commission’s website.
Are “Cookies” used on this website?
“Cookies” are small pieces of information that are placed on a web user’s hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many websites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies.
3rd Party Data Collection
When we collect information about you, it is generally used for our purposes internally. We may share information with Google or our advertising partners for the purposes described above. We may also share your information with companies that provide services and support to us, as it pertains to them fulfilling their duties. If you comment on our blog posts or engage with us on social media, your profile information will be shared along with any comments that you post – typically this is viewable by the general public.
We do not share any personal or sensitive information without your consent. However, there may be instances where we are required to share your information by law and if so, will comply as necessary.
By visiting 1800askjoey.com, your information may also be gathered by Google since we use Google Analytics to provide us with information about our website and the visitors to it. If you reached our site through a different search engine, information might be gathered by them, as well. This information is for analytical purposes and collected automatically when visiting our site. The information is not manually transferred and you can click here for information about Google’s Privacy Policy.
You can opt out of Google’s use of cookies by visiting Google’s Settings for personalized ads. You can also opt out of a third-party vendor’s use of cookies by visiting The NAI opt-out page.
Facebook pixels, SDKs and APIs (“Facebook Tools”) may also be used to collect data about user actions. This data may be used to create custom audiences or to provide measurement services &/or target ads for people that have visited this website. You can opt-out of the collection and use of information for ad targeting by visiting YourAdChoices.
We utilize industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple security methods such as 24-hour website security & monitoring are also employed.
As part of our commitment to protecting your personal information, we have implemented a range of security measures designed to safeguard our website and your data. These measures are integrated into various sections of our operations and IT infrastructure to ensure the highest level of security.
- Theme and Plugin Integrity: We exclusively use trusted WordPress themes and regularly remove any unused plugins and themes to prevent vulnerabilities. This step ensures that our website remains secure against potential threats by avoiding the use of unauthorized or nulled themes that may contain malicious code.
- Data Encryption: To protect the data exchanged between our website and its visitors, we have installed SSL certificates. This encrypts all data transfers, enhancing the privacy and security of your personal information.
- Regular Backups and Updates: To ensure the continuity and integrity of our services, we perform regular backups of our WordPress site. This enables us to quickly restore our site in the event of an incident. Additionally, we keep our site updated, including plugins and themes, to protect against known vulnerabilities.
- Firewall Protection: A web application firewall (WAF) has been deployed to block malicious traffic before it can reach our site. This acts as a first line of defense against various cyber threats.
- Continuous Monitoring and Maintenance: We run regular scans for malware and vulnerabilities, ensuring that our website is free from malicious activities. Security questions have been added to the WordPress login process to further secure user accounts from unauthorized access.
Links to other websites
This website may contain links to other websites. We neither control nor endorse external websites and are not responsible for the content of these sites. Our privacy policy does not cover the privacy policies and data collection practices of any other websites. This policy only covers web pages on this website.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Company, and welcome any feedback about these sites.
Questions or Concerns
If you feel that we are not abiding by this privacy policy or have any concerns, you should contact us immediately via telephone at (800) 275-5639 or email info@1800askjoey.com.